How do I manage a loved one's Vinted account after their death? 

The loss of a family member or loved one can be a difficult experience, both emotionally and practically. When someone passes away, it can be necessary to manage their online accounts, such as Vinted. But how do you do this in the best way possible?

Vinted is an online marketplace that allows users to buy and sell clothing and accessories. The platform has 16 million French users ^1. For this reason, the deceased may have had an account on Vinted. If this is the case, it is essential to follow a few steps to ensure that you manage this online account properly.

In this article, we will explain how to properly manage a deceased loved one's Vinted account so that their memory is respected and all transactions are completed smoothly. We will go over all the steps necessary to close the account to make it easier for you.

The essential steps in managing a Vinted account after a death

In order to avoid making mistakes and to manage ongoing and finalized sales, we recommend that you follow these few steps. In this way, you will be able to close the account of the deceased while respecting the orders and sales he initiated during his lifetime.

Notify Vinted of your loved one's death

The first step in managing a deceased person's Vinted account is to notify Vinted of their death. You can do this by calling customer service or sending an email with relevant information, such as the user's name, date of death, and contact information. 

By notifying Vinted, you are ensuring that all pending purchases and exchanges will be handled in accordance with their policy for deceased accounts.

Cancel sales that cannot be made

In some cases, it is possible to cancel pending sales. If you have access to the deceased's account, you can act on these transactions. 

• The deceased was a buyer: If the order was not sent, you can cancel the sale.
• He was a seller: If the item(s) have not been received, it is possible to cancel the transaction.

To do this, go to the conversations and select " Cancel Transaction ". Then select " Other " as the reason for cancellation and explain that the person holding the account has passed away. 

-----------------------------

¹ Les numériques, Vinted: with 16 million French users, thrifting is now done online, 2021

Recover money from sales already completed 

If certain sales have been made and the money is in the deceased loved one's Vinted portfolio, you can get the money back.

There are two possible situations regarding the status of the payment on Vinted: 

• Pending Amount: The buyer has paid for the item, but the money is not transferable.
• Amount available: The item has been paid and the buyer has confirmed receipt. You can now transfer the amount of the item from the Vinted wallet to a bank account.

You will receive the amount of sales within 5 working days if you have access to the Vinted account and if you are entitled to act on this account.

How to close the deceased's Vinted account? 

Once you have informed Vinted of your loved one's death, you must decide what to do with their account: keep it open, temporarily pause it, or close it completely. Note that if your deceased loved one had expressed a last wish, you must act in accordance with that wish. 

The procedure differs depending on whether or not you have access to the missing person's Vinted account.

You have the login and password

If you have the required elements, you can deactivate the Vinted account quickly and easily.

1. Check that there are no transactions in progress. If so, it is essential to contact Vinted and attach a death certificate.
2. Click on the profile image at the top right of the screen; 
3. Go to " My Settings ";
4. Select " Account Settings ";
5. Then click on " Delete my account " and " Confirm deactivation ".

‍

You are not in possession of these elements

If your loved one did not give you access to this account, you can still act on the Vinted account concerned. To do so, you must contact Vinted to inform them of the death as we advised earlier.

To do so, use the following email address: vinted@vinted.fr

Don't forget to explain the situation, give the email address of the account concerned, but also the death certificate.

How to prepare the succession of your Vinted account? 

It is more complex to manage the account of a deceased person if he or she has not provided for the succession of his or her digital assets and property. Indeed, platforms often ask to prove the link you may have with a relative and provide certain documents.

If the succession is planned in advance, the procedure is simplified for the heirs and beneficiaries. Indeed, they know perfectly well if they have to modify, delete or leave an online account as it is. Moreover, having the login and password for each account avoids many administrative problems.

But when these are added to the grief of losing a loved one, the situation becomes more complex. 

The SOLAL TECH solution 

Fortunately, it is now possible to inventory your digital assets and decide on their future after your death. SOLAL TECH, a platform specializing in digital transmission, will help you with all these steps. In particular, we offer you the help of a notary partner to record and certify your last wishes.

This way, when the time comes, all your online accounts can be managed simply and efficiently by your loved ones, according to your wishes.

By creating a free online account, it is possible to test the platform and start taking inventory of your digital assets. In addition, you also have the option of naming a beneficiary for all of your digital assets and property for free.

‍