How do I manage a loved one's Disney + account after their death?

By 2022, the Disney+ streaming platform had nearly 130 million subscribers, making it one of the most popular with consumers. This is hardly surprising, since it brings together in one place films, TV series, documentaries and, above all, all the Disney animated films that have charmed generations. 

As a result, it's likely that your loved ones have subscribed to this entertainment platform. If they die, what happens to their user account and all the personal data associated with it? It's important to think about how to manage the deceased's estate to protect it. 

For this reason, in this article we provide you with the information you need to manage a loved one's Disney+ account after their death. The consequences of keeping the account after death, and the steps you need to take to have it deleted, are some of the issues we'll be dealing with in the following lines.

What happens to a Disney+ account after a death? 

Following the death of a loved one, the Disney+ account remains online. If the deceased has not set up a digital transmission of assets, Disney does not have access to information related to the subscriber's death, so the account remains active.

The problem is that any online account represents a security issue. Account logins and passwords can be stolen by those with malicious intent. Secondly, this data can be used to access other, more sensitive online accounts, such as neobank accounts. 

What's more, personal data can also be used by cybercriminals to impersonate living or deceased individuals.

For all these reasons, and to preserve the integrity of the deceased and his or her reputation, it's essential to guard against such situations.

What is Disney's procedure? 

No specific procedure is provided for in the Disney+ general terms and conditions of sale. Your ability to take action depends on whether or not you have your login details.

You have the access codes

This is the simplest procedure. All you have to do is log in to the missing person's profile as he or she would have done, and submit a deletion request to Disney+.

Follow the steps below: 

• Go to the Disney+ account concerned and log in using the access codes provided. 
• Select profile, then account and finally click on settings.
• Depending on the situation, delete the account in one of the following ways: 

• The deceased was billed directly by Disney+: Choose Delete account. If this option is not available, cancel the subscription, then return to this location to delete the account.
• It was billed by a third party: You can delete the account on Disney+, but you may also have to cancel the subscription with the third party.

• Then enter the email address of the person who had the account, enter their password and select Sign in, then click Continue
• Enter the 6-digit code received by e-mail and select Continue
• Select Delete

You do not have the access codes 

In this case, it is essential to contact the Disney+ service to explain the situation. 

You can contact them via the platform or call them directly on 01.86.51.66. Disney+ assistance is available from 8am to 2am, every day. 

To request deletion of an account for a deceased loved one, you need to have certain essential documents in your possession. These include an official death certificate. If you don't have such a document, you won't be able to prove your claim to Disney+ support. You will therefore not be able to delete the account.

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The importance of digital succession

As we can see, it's not an easy process if you don't have your login details or death certificate. This complexity of managing a loved one's accounts after death adds stress to an already difficult period.

That's why it's so important to plan the transfer of your digital assets in advance. This way, your next of kin only have to implement the deceased's last wishes. What's more, the procedure is simplified, as they have access (via the asset transfer procedure) to all the documents and information they need to carry out the actions required by the online platforms.

How do you plan your estate? 

You can rely on online solutions to help you prepare for the transfer of your digital assets. SOLAL TECH is a platform for centralizing, securing and transferring your digital assets.

By creating an account on the platform, you benefit from the support of the site team and a SOLAL partner notary specialized in digital identity issues.

With a SOLAL TECH account, you can list all your digital assets and property, such as : 

• Social network accounts
• Cryptocurrency wallets
• Bank accounts 
• Access to your electronic devices
• Etc.

You can also choose the beneficiaries who will receive your digital assets when the time comes.

You can also choose a guardian, a person you can trust to ensure that your wishes are respected. One of SOLAL's notary partners will accompany you, advise you and legally authenticate the procedure.

Your information is stored securely with an approved hosting company that complies with all legal requirements for the protection of personal data. Rest assured that all data remains confidential and that not even the SOLAL TECH team has access to it.

The SOLAL TECH platform is designed to relieve your loved ones in the event of your death. All they have to do is follow the procedure you have defined for your digital data. What's more, they will have a legal right of access to your accounts, allowing them to leave them as they are, delete them or convert them into memorial accounts.

👉 To go further, how to manage a loved one's Netflix account after their death?‍