Frequently Asked Questions

The role of the custodian is crucial, as it is similar to that of an executor.

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This trusted person you choose is thus in charge of enforcing your digital wishes while being accompanied by the Solal Tech partner notary you select.

During your lifetime, no one has access to your data stored securely by Solal Tech. After your death, your guardian has access to all the data stored in order to fulfill your Digital Wishes.

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In addition, only your notary partner and your guardian have the ability to access these Digital Wills when opening your estate.

This is the simplest procedure since your beneficiaries are people you trust. You can therefore entrust them with the proper execution of the estate.

If a loved one of whom you are a beneficiary dies, you can declare their death directly on the platform by clicking on "Declare a deceased person".

To remove the beneficiary of an asset:

- Go to the interface of the desired asset. Click on "My Beneficiaries" and then "Change Beneficiaries". This allows you to delete the current beneficiary and designate one or more new beneficiaries.

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To remove a beneficiary from the Solal Tech platform:

- Go to the "My Beneficiaries" interface and click on the trash can next to the name of the beneficiary you wish to delete

If one of your beneficiaries dies, you can:

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- Appoint a new beneficiary to whom the property and assets originally intended for the deceased beneficiary will revert.

- Do not name a beneficiary for the asset(s) that were previously assigned to the deceased beneficiary.

When you choose to transmit a digital asset and you designate a beneficiary, the latter receives an email detailing the functioning of the Solal Tech platform.

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At the time of your death, each beneficiary will be contacted independently in order to undertake the succession procedures with the help of your Solal Tech partner notary and your guardian.

According to the principle of hereditary reserve (Article 912 of the Civil Code), it is impossible to disinherit your children or a married spouse. Therefore, they must receive a share of your inheritance.

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However, you can freely dispose of the remaining part or available share, which depends on the number of heirs with right of first refusal. You can thus transmit this part by donation or by digital will to the person or persons of your choice.

For all of your digital assets, you have the option to name one or more beneficiaries.

It is important to appoint a custodian you trust, as they will act as the executor of your digital wishes. Note that the person you select must necessarily have the technical skills to perform the steps you want such as transferring cryptocurrencies or closing online accounts.

Your janitor must possess 2 essential qualities to accompany you in this process:

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- He or she must be a person you can trust.

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- They must have the technical knowledge to access your digital accounts and carry out your wishes.

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For example, if you own cryptocurrencies, choose a loved one who understands how wallets and crypto platforms work (like Ledger and Binance).

When a guard is designated by a user, he is directly notified by email. The user has of course the choice to accept or refuse this role. His answer will, in any case, be sent directly to the user via his Solal Tech account.

If your custodian is unwilling or unable to take on the role, you must find another trusted person who has the technical skills to carry out your wishes. You can enter their contact information in the 'Guardian' tab of your SOLAL personal space.

The first thing to do is to notify the person who designated you. They will need someone else they can trust who is knowledgeable and competent enough to carry out their wishes. If you do not feel capable of taking on this role, your loved one will understand this and will be able to find a new executor.

To validate the electronic signature procedure, we use a French partner: Yousign. A specialist in digital signatures, Yousign encrypts data with a symmetrical AES encryption algorithm and a 256-bit key. In addition, data in transit is encrypted via the robust TLS protocol. Finally, the signing process uses double authentication. You must therefore enter a code received by phone to validate your identity when signing the document. Everything has been thought out to offer our customers maximum security.

Double authentication is essential to secure your account. If your password is stolen or hacked, the person wishing to steal your data will not be able to do so, because they will not have the second means of authentication (email address, telephone number, etc.)

In case of termination of the contractual relationship, for whatever reason: The Customer may (within 30 days of termination of the Contract) request from the Support department the export of its data in a commonly used office format.

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This data export will be provided within 72 hours.

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In the absence of a request from the Customer for the extraction of his data within the aforementioned period, Solal Tech will delete all of the Customer's data from the Platform.

A password manager simplifies the use of passwords while maximizing security. You can find your passwords in a few moments without difficulty and make sure you don't forget them.

To ensure the security of your data, our technology platform guarantees:

- Data storage in France;

- Full data encryption;

- Reliable authentication;

- A perennial storage of information;

- Immediate deletion of permanently deleted data;

- Strict compliance with the RGPD

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In addition, you are the only person who has access to your personal information. However, it is possible to authorize a third party to access it after your death.

This information is important. If an account uses dual authentication, we need to know this to ensure that your beneficiaries will have a way to log into your accounts using this type of authentication.

Dual authentication is an effective way to improve the security of your Solal Tech account.

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Each time you connect to the platform, you will receive a code on your email address after having entered your password. You will then have to enter this code to access your account.

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For this reason, you must be the only person to have access to this second means of authentication.

To ensure the security of your digital assets, the recovery key encrypts the login and passwords of registered digital accounts. For this reason, if you wish to change your account password, it is essential that you have your recovery key.

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If you lose this key, you can contact your custodian who will receive it by email if necessary.

You can indeed entrust them to Solal Tech, and this, in complete security. Some of these passwords are essential for your guardians to execute your last wishes.

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Two methods are available to you. You can import these passwords manually or use the secure password manager offered by Solal Tech. Whichever method you choose, we receive your encrypted passwords. Therefore, no one, not even Solaltech staff, can access them.

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You may also choose not to give us your passwords. In this case, you must include the necessary information in your account to allow your heirs to access your digital assets. For example, you can add the statement "The Ledger key is located in the left drawer of the desk. "

As with a traditional will execution, the execution of your digital wishes will be carried out within one calendar year, i.e. 12 months.

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Beyond this period, we ensure with your notary partner Solal that your digital wishes have been executed by your guardians and that your beneficiaries have received your digital assets.

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Once this verification is completed, we DEFINITELY delete your Solal account in agreement with your guardians, your beneficiaries and your Solal partner notary.

Yes, we do! Solal Tech has no access to your digital data. When you register your data, we receive them encrypted. It is impossible for us to read them thanks to the encryption in place.

Only your notary partner and your guardian will be able to access your digital wishes and only at theopening of your estate.

Sensitive data is encrypted directly in your browser, you can analyze outgoing data streams via your browser's developer tools to ensure that they are encrypted before they reach our servers.  

If an "S" is displayed on a notary's profile, it means that he is a Solal partner. You are then assured that he/she masters the use of the Solal Tech platform as well as the issues related to the transmission of digital assets.

The platform does not require any prior installation. We offer a software in Saas mode. This one offers you the possibility to connect in a few moments, and this, directly from your internet browser.

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Bringing innovation to your firm has never been easier. The free training takes 1 hour and includes personalized advice from your dedicated digital asset transfer consultant.

We take into account the two major challenges of software integration: change management and interoperability. A dedicated team accompanies you on the strategic, technical and operational aspects.

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Throughout the learning process, we train the notaries authorized to carry out the actions of dedicated parameters so that they reach full autonomy on the tool. We also make sure that the software works properly in your departments and that the expected results are obtained.

The Solal account you have created belongs to you. If you change your study and the name of the previous study is present in your email address, it is necessary to contact our team so that we can set up your new Solal account.

Benefit from a high level of customer service for your notary's office.

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Be accompanied by a customer service that is always available and attentive and take advantage of Solal Tech's daily improvements.

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To facilitate your use of the platform, our Customer Service Department can be reached by telephone from Monday to Friday during the opening hours of your office. You can also contact our online help center at any time.

Absolutely. When registering on the Solal platform, it is possible to register as a notary. In this case, the user benefits from an interface dedicated to professionals. This interface includes the necessary information on the clients. However, to create a notary account, the use of an email address @notaires.fr or equivalent is required.

Solal's partner notary is a guarantee of quality for our clients. He is the guarantor of the transmission of their patrimony and accompanies them on this subject.

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His legal expertise, his advice and the regulations of his profession allow him to effectively guide our clients so that they can take control of the future of their digital assets today.

If you are one of the notaries who are members of the Solal Tech platform, users will have the possibility to nominate you as a partner notary.

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However, you will have the choice to accept the proposal, on a case by case basis. It should be added that non-member notaries will also be visible on the platform, but will not be reachable by our clients.

Solal Tech advises you to avoid providing directly the passwords of your different accounts. Instead, give indications on how to access these accounts.

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As with any traditional estate, we also encourage you to appoint someone you trust absolutely as your custodian.

Our software has been developed by notaries, for notaries. This makes it easy to get to grips with, in just a few minutes.

Your teams will benefit from time savings and improvements in work quality right from the start.

ALL aspects of their digital heritage, encompassing:

- online accounts;
- administrative documents;
- social networking accounts;
- e-mail addresses;
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As well as simple guidelines that can explain, in detail, to their heirs how to access their devices(hardware, physical security keys, PIN codes, etc.) as well as their location.

The notary's role is to implement the deceased's last wishes.

In addition, the notary assists the guardian in all legal procedures and certifies the conformity of the directives issued by the deceased.

Several measures:

-Storage of data in France for enhanced protection;
-Complete encryption of data for confidentiality;
-Reliable two-factor authentication for secure access;
-Permanent preservation of information
-Immediate and definitive deletion of deleted data;
-Strict compliance with the General Data Protection Regulation (RGPD).

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A Solal Tech partner notary is a guarantee of quality for our customers.

He ensures the transfer of their assets and guides them through the process. Thanks to his legal expertise, sound advice and in-depth knowledge of regulations, the notary is able to provide our customers with effective support as they take charge of their digital assets today.

YES, your customers can safely entrust us with their passwords. Some of them may be essential for the execution of their last wishes.

Two methods are possible: your customer can import his passwords manually, or use the secure password manager offered by Solal Tech.

In both cases, passwords are received in encrypted form. No one, including Solal Tech staff, has access to this information.

If your customers don't want to entrust us with their passwords, they can still specify in their account the information needed to give their heirs access to their digital assets. For example, they can specify the location of the Ledger key by saying, "The Ledger key is in the left-hand desk drawer."

NO INSTALLATION NECESSARY. Our platform operates in SaaS mode, enabling fast and direct connection from your web browser.

Introducing innovation to your practice has never been easier. A free one-hour training course is available, including personalized advice from your dedicated consultant, specialized in digital asset transfer management.

Our pricing model adjusts to your requirements.

Depending on the number of customers who use our platform to contact you for support.

If you're looking for tailored content , such as brand personalization, specific legal and technological studies, training courses on digital asset enhancement and transmission , and monthly asset guides , these services are available from €89 per month, excluding VAT.

UNDER NO CIRCUMSTANCES. The role of the notary is crucial. Solal Tech represents a leading technological platform dedicated to the transmission of digital assets. The notary has all the information needed to ensure that your entire estate is passed on to the people you have designated as beneficiaries.

Without a Solal Tech account, gathering all your information about your digital and physical assets can be difficult for your loved ones, and in some cases impossible.

We work hand in hand with your notary office. Our software was designed by notaries, thanks to notaries, for notaries.

It is very easy to use and it takes only a few minutes. Your teams will gain in time and quality of work from the first use.

The custodian will be responsible for carrying out the wishes of the testator while being accompanied by the notary partner you have chosen. In order to validate the deletion of an asset, the custodian will have to provide an email or a screenshot proving that the asset in question has been deleted.

The custodian is responsible for enforcing the wishes while being accompanied by the notary partner chosen by the testator. In order to validate the process of transferring an account, the custodian must provide an email or a screenshot to demonstrate that the deceased's wishes have been respected and that in this case, the account has been transferred to the beneficiary.

Solal Tech does not have access to your digital data. Indeed, as soon as you register data on the platform, we receive them encrypted. Consequently, it is impossible for us to consult them thanks to the encryption set up.

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Only the notary you select and your guardian are able to access your digital wishes when opening your estate.

When you draft your digital document of wishes, you must have it validated by your notary beforehand in order to draft the final version of your document.

If you are a beneficiary, it is necessary to refer to a notary for any succession of digital property and assets. The notary chosen by the testator will have previously registered the testator's digital wishes in the FCDDV (official database of notaries). Your notary will therefore also have access to this database.

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However, if the notary you choose is not registered on our platform, we invite him to contact the Solal Tech teams.

The digital assets you own may have personal or monetary value. In the event of death, this can lead to disputes between heirs. To avoid this situation, it is highly recommended to inventory and document all of your digital assets and online accounts. Precise instructions will also facilitate the division of property and assets.

Your Digital Will Document does not automatically update with the information you add. For this reason, it is necessary to write a new Digital Will Document each time you make changes to your inventory.

Solal Tech is the digital platform that will allow you to transmit, secure and bequeath your property and digital assets to your loved ones. By registering your documents on our platform, you will simplify the work of the notary and your family.

- Digital assets are non-monetizable accounts representing memories. This is notably the case of a music streaming platform.

- Digital assets are monetizable accounts such as a YouTube account or a cryptocurrency exchange account.

If you want a digital asset and you can't find it in our list, you can create a custom asset. You will then be able to add it to your digital inventory very easily.

We know that logins and passwords can change over time. That's why we offer you an extension for the Google Chrome browser. Thanks to it, you can save or update your passwords on the Solal Tech platform in one click.

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To avoid losing access to your digital accounts, we recommend that you regularly update your passwords via this dedicated extension.

The purpose of a digital will document is to organize the distribution of the user's assets in advance in order to prepare for his or her succession. It allows you to designate a guardian to enforce your wishes and allocate your assets to the beneficiaries you select.

A digital safe provides access to your online account passwords. However, the person who has access to your accounts will not know whether to delete an account or leave it as is.

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Solal Tech goes further. Our platform offers you the opportunity to define what should happen to each of your accounts (delete it, pass it on or leave it as is). Then, you can also choose to whom your accounts will be bequeathed (parents, brothers and sisters, children, etc.).

It is a private document written by the testator. Unlike an authentic will drawn up before a notary, a holographic will must be written by hand in its entirety. It must not be typed on a computer, even partially. A photocopy or a printed document will therefore not be considered legally valid.

When you choose to transmit your asset and you designate a beneficiary, the latter will receive an information email detailing the functioning of the Solal Tech platform. He will then be asked to create a Solal Tech account in order to have access to the platform and its Beneficiary interface.

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Then, upon your death, each beneficiary will be contacted in order to undertake the succession procedures with your notary and your guardian.

No, notaries do not have access to the amount of your digital assets, they only have access to the nature of your accounts and the platform listed. However, your SOLAL partner notary can contact you directly to provide you with their expertise.